The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.
The Telephonic Interviewer position performs virtual interviews collecting information for clients who have applied for insurance coverage. We are looking for individuals to work a schedule of Mon-Fri between the hours of 10a-9p CST. This is a full-time 40 hour role.
TELEPHONIC INTERVIEWER RESPONSIBILITIES
1. Conducts virtual interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete interviews with Long Term Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department guidelines.
Telephonic Interviewer Minimum Qualifications
* Education: high school diploma
* Proficient in basic computer software with the ability to troubleshoot basic computer issues, including * Microsoft Office Suite.
* Must type at least 40 words per minute.
* Basic functional math skills.
* Performs work accurately and efficiently under deadline pressures.
* Heavy telephone contact with both customers and internal company staff.
* Heavy keyboard and computer use.
* Database experience preferred.
* 1-2 years of prior geriatric and/or assessment experience.
* Work From Home (WFH) Employees must have high speed internet connectivity.
illumifin values diversity and is committed to providing an environment of mutual respect. illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
- Geriatrics
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Telephonic: 2 years (Preferred)
- Geriatric: 1 year (Preferred)
Work Location: Remote
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