Are you ready to make a real difference in our community? The Crisis Chat & Text Specialist will assist in carrying out the mission and goals of the 988 Suicide and Crisis Lifeline program and A Better Way Services, Inc., by providing high quality online emotional support, intervention, information, and resources to all contacts.
A Better Way provides shelter and services for victims of domestic violence and sexual assault, a Rape Crisis Center, advocacy, individual trauma-informed counseling, support groups, transitional housing, rapid rehousing, a 24-hour crisis line for persons in any type of crisis, education + referrals, a suicide hotline, chat and text suicide prevention services, teen dating violence and domestic violence prevention programs, and a check-in call service for elderly or disabled homebound persons.
This position is in-office (Muncie, IN).
Opportunities for part-time.
Schedule:
- Saturday, 12:00 pm - 8:00 pm
- Sunday, 12:00 pm - 8:00 pm
- Tuesday, 12:00 pm - 8:00 pm
By leveraging your education and experience, you will make an immediate impact on individuals in need of emotional support, assessment, and intervention. Crisis Chat & Text Specialists will respond to contacts compassionately and professionally, assess risk levels, provide follow up communication, offer immediate resources for high-risk contacts, and provide thorough documentation for all communication.
Education and/or Experience:
- High school diploma or equivalent is required;
- Two years of relevant experience in advocacy, counseling, crisis intervention or the equivalent of college-level courses and/or an Associate's Degree in a related field is required;
- Ability to complete required training within a specified time frame is required.
- Articulate and effective verbal and written communication skills are required, as are excellent interpersonal skills.
- Proven time management skills are required.
- Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
- Must be mature, sensitive, emotionally stable; flexible and adaptable to varying situations is necessary.
- Attention to detail and organization skills are a must.
- Working knowledge of computers and technology systems is required, including and not limited to, Microsoft products such as Word, Excel, Outlook (or similar product knowledge).
- High level of confidentiality and professionalism are required.
- Bilingual skills are a plus.
The salary minimum is $22/hour. Salary varies based on shift and education.
Job Type: Part-time
Pay: $22.00 - $23.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
COVID-19 considerations:
We take the COVID pandemic seriously and require all staff persons to follow the protocols in place. These include social distancing, wearing masks, regular thorough hand washing and obtaining the COVID-19 vaccine.
Ability to commute/relocate:
- Muncie, IN: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have two years of relevant experience in advocacy, counseling, crisis intervention or the equivalent of college-level courses and/or an Associate's Degree in a related field?
Language:
- Bilingual (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
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