Operations Support Specialist [United States]

 Superior Plus Propane is in search of a Operations Support Specialist. The Operations Support Specialist will resolve customer issues with a concentration on social media platforms as well as the customer portal (web and app).

Role and Responsibilities

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• Respond to customers question and concerns via social media platforms in a prompt and professional manner.
• Admin issues (registration, forgotten password, etc.)
• Navigating capabilities
• Communication preference settings (text, paperless)
• Manage customer text communications
• Respond to texts sent from customers and communicate with other departments and the field as needed
• Enroll/cancel customers from Cargas message campaigns
• Bounced/stop messaging
• Engage existing and new customers via click-to-chat
• Answer email requests sent through our online platforms
• Social media responses via FB, Twitter, etc.
• Respond to customer requests from converted VMs
• Utilizing software, databases, written scripts, and tools appropriately
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Qualifications, Certifications, Endorsements and Educational Requirements

• High school diploma
• Exceptional written communication, appropriate grammar
• Experience in call center or fast paced environment
• Customer-focused
• Detail oriented
• Exceptional customer service
• Understanding of company products, services, and policies
• Proficiency with computers (Adds and/or Cargas a +), web based programs
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Adaptability and accountability

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.

Benefits:
Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance - Single plan is free
• Retirement planning and profit sharing
• Employer paid short/long term disability
• Employer funded HSA account
• Employer Sponsored - Employee Assistance Program
• Tuition Reimbursement - Access to in-house learning portal
• Convenient casual dress environment

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